JT
Jayd T
1 reviews | Active since Jan 2023
26 Nov 2023, 06:13
Awful online shopping experience AGAIN!
Yet again, a terrible online shopping experience.
Online order which I paid express shipping for, failed to arrive. I needed these items for an important event today. Now I am left to go buy these items today whilst already paying for the order.
My previous issue hasn't been resolved either. After providing all the proof that they had made a mistake, they ignored me.
What is going on there? Hiring low-skilled people to deal with your customers is not acceptable.
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Jayd T's updateReviewer Update
27 Nov 2023, 15:37Tried to cancel this order and was talking to someone who seemed very uninterested in anything. Told her to contact the courier as I had no details of the courier and cancel the order as I would refuse delivery due to me having to go buy the item again in-store. She then said I could get a gift card and not a refund. I said no and that as a consumer, I have the right to my money back. She confirmed she would contact the courier, only for the courier to call me with the delivery. I told the courier they were too late and this order should have been refused and canceled by Woolies. Seriously guys, what kind of show are you running over there?? I will never shop online with Woolworths again. You guys have no regard for your online customers. Its a shame as your store employees are all lovely.
JT
Jayd T's update27 Nov 2023, 15:37
Reviewer Update
Tried to cancel this order and was talking to someone who seemed very uninterested in anything. Told her to contact the courier as I had no details of the courier and cancel the order as I would refuse delivery due to me having to go buy the item again in-store. She then said I could get a gift card and not a refund. I said no and that as a consumer, I have the right to my money back. She confirmed she would contact the courier, only for the courier to call me with the delivery. I told the courier they were too late and this order should have been refused and canceled by Woolies. Seriously guys, what kind of show are you running over there?? I will never shop online with Woolworths again. You guys have no regard for your online customers. Its a shame as your store employees are all lovely.