Awesome customer service @ Grahamstown Woolworths

I walked in to the store 16:55 and asked the young gentleman at the door their closing time. With a smile he said, 5 o'clock Ma'am. I rushed in, he followed me and showed me promotions for Father's day. I rushed to the ladies wear. A coloured lady approached me with a welcoming smile and assisted me with colours and sizes-all done with a genuine smile. When I was done I told her I had a situation, which she was very keen to listen to. I told her I didn't have my Woolworths card with me and I had an emergency I need the items for the following morning. With a friendly smile she confidently told her manager could assist. She called once, approaching the manager's office but before she could get to the office, the manager(Ms Melanie Scott) leaped out of her office and wanted to know how she could be of assistance. Just that on its own was admirable. She asked another young man to call customer service. The other two ladies were on standby on the till, one ready to take off items from the hangers while one wants to ring them. All done with genuine smiles. I can still see the manager taking over the phone call for further questions, holding on the phone, literally crossing fingers for me, praying that they sort me out sooner the other side. Eventually, when they got the sequence number - everyone was delighted and the transaction was done in no time. All this while no one is going home. I checked time, it was 17:25, they are all waiting for this transaction to be resolved, even the pregnant lady stood by, waiting patiently for the rest of the team. The cherry on top was to see the coloured lady that assisted me overwhelmed; seeing the customer satisfaction : she shared a tear as I was profusely thanking everyone for an 'A class customer service!' Walking out of that door with the whole team behind me, all happy they served, and were now ready to lock, it felt Amazing! It was an experience I would never forget in my life. I have been to many woolworths, such customer service! It is out of this world. I have recently been to Baywest and wanted a simple exchange of item bought online, they could not help me as it was almost home time, they assumed customer service was probably not available. That I understood, but just how they handled the matter was my issue. So when I got such service at Grahamstown Woolworths, I was really touched! Keep up the great work Grahamstown Woolworths. Thank you for going an extra mile to keep your customers happy. I am sure Grahamstown folks can attest to such customer service as I believe that's what you do to every customer. Ms Scott you have an amazing team. Whatever you are doing to them, keep it up!