PK
Phillip K
1 reviews | Active since Jun 2015
24 Feb 2021, 06:21
Avoid Woolworths Online
Woolworths, sadly your online business has failed. Online was on the up even before Covid, the pandemic just forced the trend to move ahead even faster. But, unlike your competitors, you seem to be moving backwards.
A delivery that was 3 hours late, 3 items missing, and over 4 days passed since reporting this to you, and nothing. No response, no call. Just a random Facebook message saying somebody will phone me. Large competitors like Checkers Sixty60 have left you behind with service and efficiency. SMMEs have left you behind with their passion for the customer, needing every last sale they get. Woolworths, I don't know where you fit in, but it isn't with this new online world.
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Phillip K's updateReviewer Update
26 Feb 2021, 17:33WOOLWORTHS now your company is just downright disrespectful. Its a week since you delivered my order extremely late. Only delivered because I contacted you on the day, when it was still in the warehouse. Its a week, since my order was missing 3 items. And its a week that I have mailed both your customer service mail and online mail, repeatedly. Sent you Facebook messages repeatedly, and openly voiced my concern with you on Facebook. Yet nobody has the decency to contact me. How is this possible from #woolworths. I don't know you like this and clearly, you have lost your core value of "Customer first". I'm at a point that I want to return my entire order and just get a refund from you. Online shopping is supposed to be smooth and seamless for the client. How you are getting it so wrong, when your competitors like Checkers Sixty60, Raru, Takealot and many others are getting it so right, baffles me.
PK
Phillip K's update26 Feb 2021, 17:33
Reviewer Update
WOOLWORTHS now your company is just downright disrespectful. Its a week since you delivered my order extremely late. Only delivered because I contacted you on the day, when it was still in the warehouse. Its a week, since my order was missing 3 items. And its a week that I have mailed both your customer service mail and online mail, repeatedly. Sent you Facebook messages repeatedly, and openly voiced my concern with you on Facebook. Yet nobody has the decency to contact me. How is this possible from #woolworths. I don't know you like this and clearly, you have lost your core value of "Customer first". I'm at a point that I want to return my entire order and just get a refund from you. Online shopping is supposed to be smooth and seamless for the client. How you are getting it so wrong, when your competitors like Checkers Sixty60, Raru, Takealot and many others are getting it so right, baffles me.