Attempting to get Limited Automatic Travel Insurance documents!

<p>I am so frustrated trying to get through to Woolworths Travel Insurance call centre! On 14 March 2017 my phone call was answered by Agent Stella. After taking all my details she agreed to email me the Embassy Letter and Insurance documents within a day! I am still waiting!</p> <p>On 27, 28 and 31 March and 4 April I sent emails requesting the documents be emailed to me. On each occasion I have received automated responses (3 to each email) stating that a consultant would contact me within 24 hours! I am still waiting!</p> <p>Over the past 3 weeks I have tried many, many times to get through to the Call Centre only to be told - over and over - "all our agents are busy" and "we are experiencing high call volumes". </p> <p>All I want is for the required documents to be emailed to me BEFORE we leave home on 11 April.</p> <p>Is there anyone from Woolworths Financial Services Travel Insurance who can help me????</p>