Atrocious Service.

Two recent standard (not Dash) orders have not been acceptable. The first order an item costing R2200 they delivered the wrong item and according to the very rude customer service agent on the phone as I had inadvertently thrown away the “Despatch Note” there was nothing they could do. Who knew that an invoice showing all the details of what I bought was of no value - it was the Despatch Note (that has NO details of what I actually bought is the most important document that Woolworths ever generate. It’s a pity that we are not told to hold onto the despatch note for dear life or the order will be regarded as never ordered nor delivered.

Then I place another order value R900 with special delivery at a price of R75 for delivery yesterday. No sign of the order and tracking shows absolutely nothing. I’ve requested a cancellation of the order and the need to refund the entire amount INCLUDING the special delivery fee.