Atrocious CustomernService

Very disappointed with the way they’ve handled delivering the wrong item. Emails went unanswered for a day so I phoned. The most incredulous thing is that they said they could not see the photographs I sent as they were not sent as an attachment! This is the most ridiculous excuse I’ve ever heard of - firstly they told me to send them photographs in an email. So I took photographs as instructed, composed an email and attached the photographs. The customer service agent told me they cannot see the photographs as they were not attached in the right format! Huh? They asked for photographs. ALL phones record photographs in JPEG format so how on earth could they be “not attached”‘or “the wrong format). But the main issue is that I bought the item (over R2000) as a gift and when it arrived o threw away the despatch note before opening the package a day later and seeing the wrong item was delivered. This I helpful and unfriendly individual pric ended to tell me that as I do not have the despatch note nothing can be done! So these people who could extremely easily generate a copy of the despatch note have conveniently used JPEG photos and no original despatch note as my problem that they are morning prepared to do anything about. They have made their error and /or false advertising my problem and like old pontuis pilot wash their hands of the error made.

Public Service Announcement: NEVER discard a Woolworths Despatch Note as without this you cannot remedy a mistake made by Woolworths no matter how grievous the error is.