arrogant staff

Good day

Please find attached Miss M.B Koroloso statement as request for reversal of R 2000.00 to be done on her ABSA cheque account, I.D no: ***

Further more I would like to put a complaints about this because I personally took my mom to Jabulani Woolworths store to get this sorted, took a day off from work so that my mom can have her money reversed. I am so sadden with Woolworths service how poor this simple thing has to get escalated, for one I paid her full settlement amount of R7000 on date 06/07/19 just to surprise her but she took it upon herself on date 07/07/19 to pay her account but your system didn’t reflect my payment & she paid the R2000.00, when I told her I paid her settlement amount as a surprise she tells me you also paid R2000. Went on Monday the 08/07/19 and was told she needs to go to the store cause they need to authenticate her. Took time off work and went to Jabulani mall and all was done, the consultant called your head office a fax was given and we printed statement and she faxed it and it was promised 24-48hrs money will be reversed. She tells me she spoke to Amanda today and she says nothing was received from Jabulani woollies, she must send again statement and wait 2-3days. When she ask if that can be escalated as she is without money, Amanda advised there is nothing she can do to speed it up. My mother is 66 years of age and she need to go through this just to get her money back, I will get the Ian Moir office contact number escalated this even if I have to get Mr Zyda Rylands involve I will cause really this cannot be how you treat your senior citizens unless it is about “colour” from my assumption. I will ask my family to share this story on social media and I will go as far to put it on HELLO PETER if needs be, I am very ****ed off you guys don’t understand, I don’t think you would treat NOMBULELO (PINKY) MOHOLI in this manner.