are Woolworths cheating their customers

I have called the customer service more than once in the last 2 months. I want a statement to check my credit balance. I have logged 3 calls this evening 26/3/21 at 17:43. cut off on receiving call 17;47. cut off 17:59. cut off once more on request of the operator's name. I have not received a statement and I have intentionally not spent a cent on my card for 2 months yet I am getting demands to pay an updated account and its doubling every month. I deem this as a ********** move on behalf of a financial institution charging interest on a credit amount.