SB
Steven B
1 reviews | Active since Jan 2018
24 Dec 2021, 09:50
Archaic debit methods!
I am sure I am not alone in this, Earlier this week I decided to give Woolworths online shopping a try. Processed my order (R1027) which would be ready for collection on Wednesday, which I then collected. That day they debited my account with R1033. The R1027 is STILL pending on my account and cannot be used until they release it. My bank says they have had NO communication from Woolworths to release it. Seems like a very archaic way of doing things, and leaves the valued customer fitting a double bill for days! Surely just the difference can be debited or credited? THIS IS NOT THE WAY TO DEAL WITH CUSTOMERS AT THIS FESTIVE TIME OF YEAR!
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Replies (4)SB
Steven B's updateReviewer Update
27 Dec 2021, 17:17Monday 27th, still no reply or change in debit status! Just a little bit more than disgusted!
SB
Steven B's update27 Dec 2021, 17:17
Reviewer Update
Monday 27th, still no reply or change in debit status! Just a little bit more than disgusted!
SB
Steven B's updateReviewer Update
28 Dec 2021, 08:54Tuesday 28th, 7 Days later.............still no reply and nothing been done about this!!! How pathetic can your service be?
SB
Steven B's update28 Dec 2021, 08:54
Reviewer Update
Tuesday 28th, 7 Days later.............still no reply and nothing been done about this!!! How pathetic can your service be?
SB
Steven B's updateReviewer Update
29 Dec 2021, 05:1629th spoke with a call cantre agent who promised to get back to me...... Zip
SB
Steven B's update29 Dec 2021, 05:16
Reviewer Update
29th spoke with a call cantre agent who promised to get back to me...... Zip
SB
Steven B's updateReviewer Update
30 Dec 2021, 09:05Resolved, and I will say a big thank you to Akhona at the call center for doing her utmost to get this resolved. At the end of the day I believe it was mostly the bank at fault and not woolworths, however still think the process could be improved significantly.
SB
Steven B's update30 Dec 2021, 09:05
Reviewer Update
Resolved, and I will say a big thank you to Akhona at the call center for doing her utmost to get this resolved. At the end of the day I believe it was mostly the bank at fault and not woolworths, however still think the process could be improved significantly.