\aproved"acount"""

I got a call few days back that i was previsionaly aproved for a account and yesterday i got the call again saying i was aproved and they read me my terms and conditions and that they will post me my card but i can go to mtystore and collect my temp card and start shopping so long...when i got here today the story was so very different......now all of the sudden its still pending.....not happy at all drove 30 km to here this after i was approved.....can you please help met with this problem.