Applying for woolworths store card nightmare!!

My husband app **** for a store card and was provisionally approved and he had to upload or send documents to confirm his identity. But everytime he did the online bot kept saying his file was to big, so we emailed them. Anyway 2 days go past he gets an sms saying they need his documents so we called the contact centre and he was advised to ignore the sms they can see his documents were sent. Then another 2 days go past another sms and email asking for documents. At this point his livid because how many times must a person take a selfie or send documents. So we called them and he was told oh you are approved you can collect your card at these stores and you can use the virtual card in the app. So he logs onto his app and tried to activate the virtual card but there was a contact number there that was not his so we call again mind u woolworths it's a shared cost so this is airtime that must be bought, shocking. So we call and they update and again they say u can collect or use virtual card in store. So my husband goes to shop and at the till they tell him no credit oh my god he was so embarrassed, he goes and shows them the app showing the approved credit and they can see his card is activated. But they are saying on the system it's showing zero credit. Like what the actual! Woolworths get your ducks in a row please. Now we must call again and buy more airtime to figure out what is wrong. My husband already said he is not taking more selfies or sending more documents. The fact is he was verbally advised over the phone and he has proof on the app his approved so what is wrong. I wish I could give no stars.....