APPLING SERVICE AT WOOLWORTHS NORKEM PARK

I visit the store on sunday 27 November 2022 i bought few items and later paid my store card ,i paid an amount of R500 which is out of my bank account now the cashier made a mistake i was asked to pay again which i did still to this day the money is not reflecting on my account as credited. I left my contact number with the store manager at norkem park she promised to gove a call which she never did.i would like my payment to reflect as soon as possible becuase i dont want a bad credit name .Norkem Park Woolworths stole my R500 literally.