Appauling service received from this branch

Clearwater mall branch: Spent almost 1hour waiting in a queue to pay , as they had been asking for cash customers only, telling us there was only two card tellers operating. After shop closed at 6, the only two card tellers start packing up and going home, and we are all left in the queue. When I asked what the plan was for us, there seemed to be no plan for us, just a mere mention of "oh but we told you we were offline on card machines and the only two operating tills have knocked off and gone home!". Asked for the Manager, her name is Liphuo, she came to us with a blank face and pretended to not know what was happening, and further had no solution to the current status in her shop. I mean what kind of service delivery is that, to leave customers standing in queue for over an hour and then not once suggest a decent alternative OR even just a respectful Apology for that matter is not right. Please can the management of that branch be trained on how to deal with clients under a crisis like that. Its Christmas season and can you imagine how many more irate clients you will get if you carry on with such appauling customer service. Had to eventually leave a trolley full of groceries for the lack of service. Really shocking!