APPAULING SERVICE

I placed an online order on the 10th of January which was then short delivered on the 15/01/2021. I have since sent 10 emails regarding the short delivery and to date have only had one preson call me on the 28/01/2021 saying she investigate and provide feedback and resolution on the 29/01/2021. Today is the 30th , its 3 weeks since I placed the order, no call back was received as promised and my query still goes unresolved.

VERY dissapointed in the level of service especially since Woolworths is meant to be a premium retailer , delivery "The Difference"