APPAULING SERVICE

I am disgusted by the service that I received from my so called favourite store. I went to woolworths @ Mall of the south I requested to pay my account but was advised that they cannot access my account and was advised to consult the financial advisor in store ... consulted with the financial adviser, I also got advised that my card has been blocked with no reason.

Called the customer service number and got through to a consultant [name forgotten] who seemed to be uninterested in the clients query but told me that I need to call insurance, I asked what the block meant and she told me that she does not know and I need to call the insurance, very rude bi***

The consultant from the store suggested that we block the card and request for a new one but the cancellation department suggested that my account was in arrears and I had to make a payment told her that I am in store to make a payment and I was advise that they only accept eft payments ..

it was assumed that we all have internet bank, so this is the kind of service that we get from consultants who are miserable at their jobs, I will be closing this account and promise to report this to the ombudsman ..

What makes me even more angry is that I have not even received any confirmation from the store advising of the account status or the block card .. I will not pay any extra fess for insurance and request for cancellation immediately, as I cannot pay and invest my money on something that is use less ... I am gatvol as this is the 2nd time that woolworths has fu**** up