Appauling customer service rendered

Subject: Appauling customer service rendered

I'm lodging a complaint against Olivia Riffel operater no ‪***‬ in Somerset mall as well as her supervisor or manager Gadija Auth code 257028 for the poor appauling service i recieved.

Incident occured today 03/04/2022

I purchased online on the 22 March 2022 order no. o***7 and upon recieving the order the shoe did not fit my husband.

Took it in for return with the dispatch note @ woolworths Somerset and when i got to the till the lady (Olivia) asked for a Tax invoice, i advised her i did not have 1 nor am i aware if i recieved 1 or not as i dont have access yo my emails currently . She started using a condescending and abrupt tone stating that there's no way that i didn't recieve it its sent with every purchase. I acknowledge the information she was advising me of and i was not disputing it all i was informing is that i don't have it with me and stated the reasons.

She then went 2 speak 2 her Gadija in afrikaans still shouting and came back and said they need the doc in order to assist me or else she won't be able to assist and just looked @ me .

Few min went by a lady advised me in Xhosa that i shoul try 2 look for it on my woolworths app which i did not also have , checked on my husbands 1 which the doc was not reflecting .

Olivia proceeded to hang item which im assuming would be taken back to the floor leaving me standing there lost, confused and anxious. After making her aware that i have looked with no success of finding the documents she advised will be with me and continued with what she was doing. After standing there a good 30min with no proper or welcoming assistance from her or the Gadija lady she said said she'll try other ways 2 get the invoice

She the proceeded 2 call the call centre and I'm not sure what she got from them she returned the item.

I asked Gadija if she was Olivias supervisor she said she couldn't hear me drop my mask and asked i again and a very abrupt and tone full of attitude she said she couldn't hear me. Second after speaking to me Olivia spoke to her in Afrikaans and she responded. So im assuming she was indicating she could not hear the english i was speaking with her.

I am so very disgusted and dissatisfied by the service received from the two member of your staff. Never have i been disrespected and looked down on in the way those ladies did.

I doubt i will ever recover from this experience