KK
Kelebohile K

1 reviews | Active since Jan 2017

25 Oct 2018, 11:48

Appalling treatment from Keneilwe Seitshero at Sunnypark Mall Woolworths

I onThily shop at Woolworths solely for their exceptional customer service but that all changed today as I was literally harassed by some employee at Woolworths Sunnypark Mall by the name of Keneilwe Seitshero. The disdain was first picked at the time I wanted to try some items, I had about six items, she looked at me bitterly without any friendly face and let me through but I was really perturbed by this however did not make much out of it. As I left the fitting room she demanded to count all the items and to her dismay all the items were still there. The real harassment started when I requested to use the fitting rooms to change into one of the tops that I just bought, she wanted to see the receipt of which it was handed to her. As I tried the top I realised that it was too big and changed into my old one in order to exchange and that was my biggest mistake, as I walked out of the fitting room she started screaming demanding to know why was I not changed. This really took me by surprise because I am entitled to change my mind and do not owe her any explanation and she took my plastic threw all the contents on the counter scrutinising the receipt to check if I paid for all the items in the plastic. Her approach was that of a security guard that has set a trap for me and waiting to catch me out for shoplifting. She had preconceived ideas that I am a shoplifter. She was not even remorseful on discovering that all her ill conceived actions were unfounded. My concern here is the fact that every person entering the store or fitting items will always be suspected for theft. This Keneilwe must be disciplined and be taken for extensive training, if the store has alarming levels of theft it is not my problem as a client, I deserve to be treated with respect and dignity and it is incumbent upon the store to treat each case according to its own merit. Woolworths kindly fix this problem as this will ruin remarkable customer experience that I am so used to.

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