Appalling service: Refund had not been paid in over 2 months

I placed an order on 13 October 2023 via Dash Delivery: Dash Order: o***. The order was subsequently not delivered on the day. I called to enquire the next day and i was advised that it did not leave the shop, thus cancelled and a refund would be processed and paid within 7 days. To date, i have not received that refund. I have called several times only to be told “We sorry for the experience, we will make a follow up and get back to you. Absolutely no one has reverted to me, no explanation, nothing. I am highly disappointed in the way Woolworths is handling this matter and did not expect to be treated in this manner as a customer.