Appalling service from Woolworths online service

My wife decided to send a bunch of beautiful Woolworths flowers and a box of chocolates to her step-mother for her birthday. Not having heard anything, she phoned and was informed a small box of chocolates had arrived. Having not been informed by Woolworths of anything, she phoned. The answer was that the flowers were out of stock so we have returned your money. Utterly appalling service !! No contact from anyone - no-offer to send the item when in stock... Nothing. When you pay R120 rand for a 'small' box of chocolates to be delivered you cannot but feel **********. This is the third disaster we have had with Woolworths Online delivery - why do they even bother ?