Appalling service from Woolworths

I have purchased products online from the Woolworths quality sale on the 4th of March, only to see on the following day that I did not receive the advertised discount.

On the 7th of March I phone the online customer care centre and speak to an operator who sees and confirms these details on my account and says that said items are actually still on sale for the discounted price which I did not receive. The system had some issues and I was asked to phone back again. Later on the same day I phone back, and the second operator confirms all of the above and says that it is an IT issue. My query gets logged and sent to the IT department and I am promised feedback as soon as the IT department replies.

TWO WEEKS LATER (21.03) I phone the customer care centre again. I explain the whole story and the operator confirms everything as well as my logged query she sees on the system. She explains to me that nothing can be done from her side until the IT department responds to the query, but she promises to personally follow up and get back to me within the next few days.

THREE WEEKS THEREAFTER (11.04) I phone again, as the Woolworths customer care team clearly ignored my queries. I ask the operator, after explaining my issue for the 4th time, to speak to a manager. (By the way, this is the same lady who helped me during me second call on the 7th of March). She says that the manager is currently busy on another call, but will get back to me as soon as the call is ended. NINE HOURS later, still awaiting the promised phone call, I decide to send a written complaint about the disgusting way I have been treated for the past 5 weeks and I do it via the online help service.

Today, MORE THAN EIGHT WEEKS after my initial enquiry, I am still awaiting a call or feedback from Woolworths.

I am ABSOLUTELY appalled by this shocking customer care, or rather the lack thereof, and I’m gravely outraged that a company as big and successful as Woolworths can deliver such poor service and have so little regard for a valued customer.