Appalling Service, from Woolies Dash. Yet again.

Shocking service, once again, from a supposedly upmarket retailer. We recently catered for Vegan guests from the UK. Ordered Vegan products online from the Woolies Dash app. After an hours wait ( from the estimated delivery time ) we received a notification to say the products were packed, driver ready to go. Then a while later, a notification to say " sorry for the delay ", then an hour later again " sorry for the delay ". When nothing arrived by 7 pm and with disgruntled hungry Vegan Guests to feed, we had no option but to make a hasty contingency plan. The following morning, received an emailed invoice from Woolies Dash stating the items we'd ordered were all out of stock!! This is not the first time this has happened either. Appalling service from a company that promotes itself as a cut above the rest. Not.