Appalling Service

Worst appalling service ever. 23rd Dec shopped online which the 3 items made a total or R493.90, yesterday (29 Dec) I login on the app to actually check on my order if it has been shipped, to my surprise 1 of the items which is the one that costs R349 it says that it is out of stock, but funny enough I was billed for that. Had I not logged in on the app I would still be waiting for my order which no one had bothered to tell me that one item is "out of stock" now this morning I recieve another SMS from the bank as a notification that Woolworths deducted R144.90. Why when money was already deducted from my account on the 23rd?? Sent an email, commented on Twitter and I was advised that a consultant will call me but nothing. I need my money which I worked very hard for, never thought that they would disappoint mr again because this is happening for the 2nd time, ordered on the 29th of Nov and Woolworths double deducted from my account which ended up leaving my account on minus, even after that no one communicated with me from Woolworths, I had to use my own airtime and my time to contact Capitec so they cpuld reverse the funds. I am very angry and disappointed this is the worst. I need my R493.20