Appalling service!

I’m so disappointed with Woolworths, I ordered wine bottles on Saturday 17/12/2022 to be collected at Westville mall as I had a family gathering the following day. On Sunday morning I received a call from the woolworths store in Westville and the lady told me that the white wine I orded was out of stock and I cannot subsitute as I won' t get the discount. I need to cancel the order and re-order or go in store but the promotion is online only. The lady went ahead and cancelled my order without my consent. The customer experience I received left me flabbergasted, such an inconvenince and bear in mind the app didnt even state that there is no stock of the wine. I literally looked like a fool when my guests arrived and I could not offer them any alcholic beverages. The service I received was appalling and I’m now even sceptical to trust what your App says. Update your app accordingly so your customers wont be inconvenienced like this!