Appalling service by Woolworths Clear Water Mall Management!

Good day,

I am appalled by the service at Woolworths Clear Water mall. I went to buy office supplies on the 31st of July 2018 and the manager was overseeing at the tills (Solly) where I wanted to pay for the goods with a standard bank pay card and the machine stated at the till point that the transaction had been declined.

Solly the manager then told the teller to try the transaction again and the same error message came up twice such that in the end at one till point the card was swiped thrice and declined to go through thrice.

Solly then further stated that the transaction should be tried at a different till all together to ascertain if it was the machine that was not working or the card/s and there I used a different standard bank pay card and it also declined.

I went outside the the shop to an ATM and withdrew cash R400 to pay via cash as the total amount of the goods was R387.31.

on the 1st of August to our amazement, our bank statements for the company showed that on the one paycard that was swiped three times the money went off our account which was R387.31 x3 =R1161.93

on the other pay card R387.31 also went off.

So the four times our pay cards were swiped money was actually deducted as shown on our bank statements.

I visited Woolworths Clear Water mall to explain and show management that we needed a refund on our pay cards as I had paid for the transaction via cash and the money from our pay cards was still deducted.

I saw a manager by the name of Nocwane who said to me the Manager who deals with refunds was out of office until a week later that I would receive a call after a week and this did not materialise. I went back to the store and spoke to one Manager called Archie who could not help and kept asking me to give him bank statements to show where the money had been deducted. I had given Nocwane bank statements and still emailed Archie the requested bank statements and he kept saying he was not receiving my emails and going back fourth to a point I wondered if it was rocket science to open emails.

I went again at a different time to the store and spoke to Solly who had been present when the cards were swiped and he seemed to want to assist and then also started going round and round and back and fourth with no tangible progress.

It has taken more than 4 weeks for Woolworths management to process a refund on two paycards of R1549.24

I wonder how it is possible that such an entity can have difficulty processing customers and not giving customers the run around that is not neccessary.

Please kindly look into this matter and resolve the refund that is long over due!