Appalling Service at Woolworth Financial Service

I have a positive balance in my Woolworths Credit Card, Woolworths Financial Services has not paid my money from December 2019 till to date. I have forwarded all the supporting documents, instead I am taken from pillar to post. The service is so appalling, I spoke to Danielle Johannes and Salthea Regter (April 2020), Santon Beerbal (from May until till to date). Every month Bank Charges are deducted in my account.