Appalling service at woolrtworths

hello peter, i made a purchase at a woolies branch(mall of Africa) for my family in cape town. I left the items back in cape town, only t receive a call from my sister was trying to exchange the items, at the Somerset mall branch in Cape town,,,,asking me where i had purchased the items, card details and date of purchase. So I asked why she needs all this information, she told me the Manager and Supervisor at the branch are refusing to exchange the items for her because she does not have a till slip as proof of the purchase. i gave her the required information, she informed me late last night that she had to wait at the store for more than an hour while they went through their records to try and find the transaction paid for by my Standard bank credit card(I gave them the card number as requested). Only to be told the store is unable to trace the transaction and that she has to wait a few days while the "investigate.

She then received a call from the Manager at the Mall of Africa, who she had spoken to while at the Somerset store. The manager informed my sister while she was waiting for store supervisor(Nolene) to search their system, they were given a Gift card number to search and not the card number provided by my sister. The lady that confirmed this works at the Mall of Africa branch, her name is Doreen.

The branch is still busy investigating the transaction. What i do not understand is them giving my sister a had time to exchange item that were bought from their store, stll in a saleable condition as their policy states, and she had given them all the details for the purchase.

This is an unfair treatment from the Woolworths store, and it violates the customer 's(myself) right. I was not made aware when i bought the items that i would not be able to return them, and i have never had an issue before.

I have very much DISAPPOINTED for the service received from Woolworths. I have been a customer for many years.