Appalling service.

Today, after work I visited Woolworths Sandton City. While browsing the store I walked passed the fragrance department, the Tom Ford fragrance department to be exact. While looking at the fragrances I saw a fragrance I had heard great reviews about. When I asked the sales consultant if I could sample the fragrance, he said no. Surprised, I asked why not. He told me there testers available. The tester to the fragrance was sitting right in front of me on the counter. This was really embarrassing because it immediately became clear that the reason for him refusing was because there were no testers or samples but because he had profiled me and saw no need to serve or assist me.

This experience was extremely embarrassing as I was with my colleague (who too was lost for words). There were other customers nearby who also witnessed this ordeal.

I have never been humiliated in any retail store as much as I was today.

I would like to lay a formal complaint against the sales rep/assistant. No customer (whether you believe will buy or not) deserves to be treated the way I was treated today.

I really hope that customer profiling is not a culture set by such a well renowned chain.