Appalling Service

Below is the email which was sent to Woolworths.

Good Day,

I am not happy at all.

The Pavilion Store left out an item on my order, and they did not inform me about it.

I called the Call Centre, and they put me though to the store. I was then informed that the person who scanned it, "apparently" had no stock, and then they sent my order out for delivery.

I did not receive a call about this with the option to change it for another item. I am very disappointed with the service.

What disgusts me even more is that if I did not ask my Girlfriend what she received, I would have never found out about this because of the *********** staff at this store.

I also placed this order last week, and I had a colleague who placed an order on the 13th of February for the same Box of chocolates, with some other items, but he some how received his, and there was no stock for my order.

Surely you should be packing these orders on a first come first serve basis, as I had experiences in the past where I tried to order an item and it stated no stock available. What is the point of placing an order early if you won't be able to get it because at the last minute they packed another late order before yours???

The store then informed me that I might have to place another order and pay for delivery again to get this item. I did not agree to this, and after they spoke to the Manager I was informed (after calling the store back because nobody bothered to call me), that they would bare the cost for this delivery, and the controller will contact me today.

I have not received any calls as of yet.

Could someone who cares about customer service please contact me, or have this matter resolved asap.

ORDER NUMBER o ********** 32

Regards Shaylen

This was sent on the 15th of February 2018. I have received a few emails from Woolworths stating that they would get the Store to contact me urgently, and they will have this resolved soon. I also called the Call Centre again, and they advised that they do not understand why this happened and they should have resolved it much sooner. I have sent follow up emails to them as well, and it is clear they are not bothered.

To date (more than a week later), I have still not received any call from the store or Woolworths about having this resolved.

For such a huge company, Woolworths should really look into improving their customer service. You would at least expect some sort of effort from them considering the amount of money you spend on their products.