Appalling service

On 5 November I placed an order for a large turkey to make sure I would one for Christmas. To date i have received no call and so I checked up on the status of my order in Rustenburg Woolworths. Not only was my order never placed, followed up on but it was suggested I did not even place it. I asked for.the manager and found it in the file - they could not - but I have been informed that this is the second year Turkeys are not sold. Seriously- a traditional dish for many of your customers - please explain this policy and your inept handling of my order so that I have less than a week to find a turkey for my family's christmas meal. Watch me source every single ingredient from a shop tbat values my loyalty and I will complain bitterly on social media about this change of policy.