appalling service

i just feel so irritated &disgusted by the service received from Woolworth's, to think this is a respected brand that we expect the best service (to match their prices) but their call centre is worse than mtn. from your thuliswa, poseletso, Jason, right through to a xolani who told me he was the manager/team leader. under no circumstances a customer can not be put on hold for over 20 minutes without any apology about why they're kept on hold. even today after a whole week of waiting for my credit card to be activated it is not done yet because Woolworths cresta their speed point is not working, I mean what the hell is that. do I have to perform now just like the performance I gave the call center in order for my things to be processed. i pray to God that i never have to take a personal loan with these people again (let alone recommending them to anyone), even this credit card i plan to close as soon as i can.