APPALLING SERVICE

Very appalling service from the Woolworths Dash Driver Merlin. My order was returned back. I waited for almost 40mins for my order only to be returned back by the driver. My phone was low and was connected to the charger and had left the instruction to my daughter to tell the driver if he calls I was waiting for him by the entrance. The driver was rude on the phone shouting when my daughter told him I am outside waiting for him. I also gave instruction to the parking attended to notify the driver I am standing by the entrance. The car attended informed me the delivery person left. and refuse to come towards the entrance. My ORDER NUMBER O*** was returned back was told my money was refunded and it has not been refunded. This is poor customer service from the drivers who are impatient and don't care about customer values but simply in a hurry to chase after the next delivery. I am very much disappointed about this terrible disgusting service