Appalling online experience - service Non -Existent

By far the most disgusting service ever from woolworths online... placed an order and on the day of the order im notified it can’t be delivered without trying to really give me a solution ... I was promised a call by a manager and its been over a week and im still waiting... they deducted for a cake i never received and the day after speaking to the agent the same amount got deducted again without permission ... Woolworths is not sending me the refund i requested via email a week ago. Please give back my money and respond to your customer’s , it doesnt take 4 days to reply!... as a supporting customer i am disgusted and you should be disgraced to call this service because its non existent!