Appalling non-existant Delivery service

Again I am forced to write about appalling service from Woolworths online. On 7 Aug my wife place one of 2 orders for online delivery. I remained home to ensure that there was someone to receive the deliveries. On 13 Aug my wife was PHONED to say they had tried to deliver the previous day but no-one was home (I was !) and the number (which they were phoning on) was wrong. Anyway after pointing out the number could not be wrong as they were using it - the lady said they would re-deliver. This went backwards and forwards -STILL with no delivery. Finally on Sunday the 21st at 3.30pm we get an email to say that after continuous non-delivery the order has been cancalled and returned to JHB!! I immediately contacted them at 4pm on Sunday to say that I would be there all day Monday (like the rest of the week) awaiting delivery. We were then contacted on Monday to say the delivery had been returned to Joburg, the contents unpackage and the products were now out of stock. So from this I get: 1. Woolworths go to all the trouble to get a delivery from JHB to East London and after 1 supposed try to deliver they give up. 2. They keep the stock for a week and just not try to deliver it. 3. They can cancel the order on a Sunday afternoon, get the parcel back to Joburg, unpackage it and distribute the stock elsewhere so that it is no longer available by 1st thing Monday morning. OR -they can just lie about the whole transaction.. In this day and age where shopping is moving more and more online, and some good players are coming to the market one would think a supposedly prestigious business as Woolworths would like to keep their foot in the door and try to start a move to make online shopping a pillar of their business model. But no - hopefully they will be looking at disappointing figures in a years time and wondering where it all went wrong. I for one will certainly be able to give them some answers on where to start looking.