Appalling customer service response from Woolworths

Ref: WW-261131-C9X7M6 I raised a query about woolworths foil lunch bags I'm buying the secondtime for my son's and they cost R219,99 they don't come cheap, bad quality with a foil tearing apart and I compare with the pastel plain cooler lunch bag costs R259.99 the different is R40 and the quality of the foil it's disgusting, I bet I might get a better one in Chinese shop, which I will and comparison. The manager in her response doesn't address this issue, she response to the estimated months I bought it and there's nothing woolworths can do, how about you go to your supplier and research the paper foil, I'm disgusted by this response and the fact that the foil is design to keep drinks cooler but it's tearing because it's cheap paper foil. am extremely disappointed, as this level of quality is not what I expect from Woolworths, and it is particularly frustrating when cheaper alternatives offer better durability. Under the Consumer Protection Act, goods must be of good quality, durable, and fit for purpose. A child’s lunch bag that fails due to tearing insulation after short-term normal use does not meet this standard—especially when the same issue has occurred more than once.