Appalling customer service from Woolworths.

On 30th January I wrote a message on Facebook to Woolworths asking why their loose celery (ie. the unpackaged one) costs more than the packaged one. On 12th February I received an email from their customer service saying that the buyer says that the loose celery is usually smaller/lighter than the packaged one, hence the difference in price!!! So the smaller one without packaging, costs more than the packaged one! Isn't that amazing! I wrote back saying this was a ******* answer and they should read my email and respond appropriately. I am still waiting for an answer. I eventually put another message on Facebook Well, on February 21st I asked them on Facebook when I would hear and they said they would be referrring it to their customer service department. I have not heard another word. it's enough now. Are you surprised that Woolworths is doing so badly? They have the worst customer service of any company with which I have ever dealt! Not sure it will help to send this to customer service, as if they bother to respond, it's likely to take a few months!