Appalled with Woolworths Financial Services

So I have app**** for a credit card last week I have provided all documents that were required. I still don’t know the real status of my applications I have made 11 calls I get conflicting messages about alleged documents that are outstanding my last call today the consultant cut the call. Woolworths is such a big company but they can’t run their financial products properly they don’t even have the decency to call me to advise me what alleged documents they need.