Appaling Woolworths online experience- no delivery to date! Can yall leave the delivery territory to capable retailers, pleeeease.

If there was a no star or or half a star, I would definitely give Woolworths online that rating. I bought things online on 6 March- the goods were due for delivery by 13 March. No contact was made with me regarding the delivery. I had to send countless emails which to date, have not been responded to by Woolworths. My calls were eventually answered and I was told that my goods were sent back to the warehouse- not sure why as there was no attempt to contact me for delivery.

I bought some of the clothes for a Friend for her birthday and because I trusted Woolworths and their delivery timelines- the no delivery led to me going to a birthday dinner embarrassed with no gift :-(

There was no precise next steps regarding the situation (no delivery)- I had to keep calling countless times and there was no solid feedback. After throwing a tantrum 4days later- I got a call back regarding the situation however there was still no solve. My account was already debited however no way forward on my products and delivery. Days later after hounding them AGAIN, I was told that some of the products I ordered where no longer available...like WHAT THE HELL. I was told that my products are on express delivery and guess what...no confirmed communication to date.

Still no calls from any of managers or way forward on when my "limited products" would be sent to me. I was told by one of the call centre agents that one of the items is at a store in Pretoria- so now I need leave Johannesburg South all the way to PTA for Woolworth's incompetency, wasting petrol and time I will never ever get back. I have been following up with Woolies Team and the most annoying thing is being sent from pillar to post, being told that I will be contacted and still nothing.

This has been a very painful and frustrating experience- wasting money to make calls due to incompetency from Woolworths online team (managers, delivery team and logistics team). There worst is the time I will never get back as Woolworths online is clearly incapable to make customers happy and deliver on the bare minimum- the products already paid for. I opted for online shopping to eliminate the poor shopping experience instore and I guess online is now as horrible :-(