Appaling Service

On Tuesday the 19th I placed an order (o***) which was to be delivered on Saturday the 23rd. To my surprise on the day that my order was supposed to be delivered around 10h00, I received a call from Lifestyle Crossing informing me that DSV does not deliver to my area. I then asked how come because I always order online and my order is delivered. She then contacted DSV and spoke to their supervisor, this entire time I was placed on hold, after 15 minutes, she got back to me and explained that unfortunately DSV no longer delivers to my area out of fear for their safety. Now this is really not fair, why was I not warned before hand that my area was deemed unsafe. Now on the day of the delivery, during my delivery slot, only then am I told that i will not be receiving my order.... Wow how unprofessional is!!!! that time the last order i received at this very unsafe area was on the 2nd of October 2019....... disappointing does not even compare to how I felt on Saturday....