Appaling customer and delivery service

I am so disappointed in the the woolworths online delivery service.Placed an order the 14th of August and i was supposed to have received my order latest the 22nd ,its the 24 th and i havent received my order as yet,called their customer service and the lady said she would make follow up with the couriers and get back to me ,but she didnt.Called again this morning and i was told my order was out for delivery and will reach my house between 9-5,its past 5 and i havent received anything,no communication from their end