APP****. APPROVED. BLOCKED. NOW WHAT???????

On Friday the 22nd of December 2023, my store card application was approved after using my Business Bank Account as well as a letter from my accountant confirming my monthly income, Before using the card I underwent the telephonic verification process at the Cresta Mall Woolworths store and activated the virtual store account on my App. I used the card on the 22nd and 23rd of December 2023 and attempted to use the card again on the 24th only to be told that the account is blocked because I did not use a "personal bank account" attempts to explain and request to forward the application I had submitted highlighting the criteria that was listed was met with a rather arrogant explanation that the card has been blocked and referred to the ***** department.'

I don't know what the next move is, I would like to pay my account by the 2nd week of January 2024, but with the account flagged by the ***** department what will the implications be on my profile?????????

I am very disappointed at Woolworths as it seems that their processes chop and change at whim without any consultation with their customer.

I am beyond disappointed as I was looking forward to a healthy relationship with the retailer.

LERATO