Apouling Customer Service

<p>On the 7th April 2016 my husband went to a woolworths store at the Savannah Mall in Polokwane to purchase seamless underwear that show no visible pantyline, as he wasn't sure he got to the store and asked for assistance and he was shown the "no visible pantyline" seamless underwear which is different from the usual one's.</p> <p> </p> <p>When I received the underwear first thing I did was put the underwear beneath a t-shirt to check if it will not be visible and it was more than VISIBLE, I than called the customer service number ***and spoke to Fezeka who advised me to visit the nearest branch as I can be assisted with the issue with the store checking the difference of the underwear compared to the actual "no visible pantyline".</p> <p> </p> <p>On the 20th May 2016 I went to Woolworths store at the clearwater mall and went straight to the customer service department which I than asked to speak to the Manager, Pontsho Moleleki came and I explained the matter to him and I have never been so humiliated like this before due to the way the manager addressed the matter. He made a massive performance telling me how I think I can be refunded or assisted regarding underwear, I was very calm as he was making a showoff infront of his staff and other customers soon after that he spoke to me aside and was now humble but still could not assist me.</p> <p> </p> <p>I fail to understand how anyone can address a customer that way, I do no work at woolworths therefore do not know the procedure and being told I can't be assisted because the Polokwane branch was suppose to contact the Clearwater branch inorder for them to refund me is something that I wouldn't be aware.</p> <p> </p> <p>THIS IS UNACCEPTABLE.</p>