Apathetic customer service ever!!!!

I have been most dissatisfied by the absolute apathetic customer service by woolworths online shopping ever!!. I purchased a clothing item on 25Nov2023, which too date has not been delivered. I called WW *** more than 6 times from 27Nov2023 until 31Dec2023, I called the head office, sent messages on the WW Facebook page to Please help me get my purchase price REFUNDED, which until today has not yet been effected. The call Centre agents are unskilled to handle complaints, and not empowered to action any result. I'm a pensioner and at the end of my tether trying to get my Refund paid, I have emailed my bank account details together with my ID to WW as requested on 03Jan2024, and still waiting to be paid. No managers or customer relations officer have responded to my request to call me to escalate my matter. What is going on inside WW?????