1 reviews | Active since Aug 2013
APALLING SERVICE FROM A WOOLIES WEST STREET DURBAN MANAGER
Tue 2/27/2024 8:55 AM Good morning
I purchased the shoes attached above through a lay-bye arrangement and collected them on Friday, February 23, 2024. Upon receiving the shoes, I was eager to try them on. However, I encountered an issue when attempting to wear them on Saturday for a brief walk around the yard. Despite being my correct size (size 3), the shoes felt loose and more akin to a size 4 while walking. I am uncertain whether this discrepancy is due to my petite and slender feet.
To show that I was excited about the shoe the receipt is even dirty cause I had to retrieve it from a dustbin, so I decided to take back the shoe at woolies west street Durban where I purchased it this morning 27th February 2024 and told them my issue why I'm returning it and they refused to take it back cause the sole underneath had dirt sand, our yard doesn't have concrete we have sand all over the sure is very much new it was only tried around the yard this Indian lady who is very sweet I think she is a supervisor for customer services called her manager a male manager Monde Shande or Nhlanhla Shange I can't recall the name correctly.
The behaviour I experienced from this individual was unwarranted and disturbing. I believe that if a white or Indian person had been in the same situation, the service would have been much quicker and more respectful. It seems that black customers are often taken advantage of due to misconceptions about their willingness to speak up and assert their rights. The manager insisted that I return the shoes because they appear worn and no longer needed. I am perplexed by the assumption and question the necessity of keeping a shoe that feels borrowed. Why does this manager portray me as someone who is in need, surrounded by poverty?
Is that what woolies trains their managers to treat their customers, if Woolworths west street feels they can not give me my money back because they feel I'm taking chances. They must keep my money and their takkies throw it in bin if they want to or that manager must give it to someone in his household. I will not keep something I'm not comfortable wearing that feels borrowed. I left the takkies with at their counter and my receipts there and the same gentlemen took them and kept the receipt inside. You guys underpay your staff if it makes you happy taking my money and shoes please do so if you fail to take care of your own staff who am? you can also rob in broad day light cause you feel superior exercising your power on customers. BY ALL MEANS KEEP YOUR TAKKIES AND MY MONEY.
My names: Lethokuhle Mazinyo Email: *** Contact number: ***
Good morning
I purchased the shoes attached above through a lay-bye arrangement and collected them on Friday, February 23, 2024. Upon receiving the shoes, I was eager to try them on. However, I encountered an issue when attempting to wear them on Saturday for a brief walk around the yard. Despite being my correct size (size 3), the shoes felt loose and more akin to a size 4 while walking. I am uncertain whether this discrepancy is due to my petite and slender feet.
To show that I was excited about the shoe the receipt is even dirty cause I had to retrieve it from a dustbin, so I decided to take back the shoe at woolies west street Durban where I purchased it this morning 27th February 2024 and told them my issue why I'm returning it and they refused to take it back cause the sole underneath had dirt sand, our yard doesn't have concrete we have sand all over the sure is very much new it was only tried around the yard this Indian lady who is very sweet I think she is a supervisor for customer services called her manager a male manager Monde Shande or Nhlanhla Shange I can't recall the name correctly.
The behaviour I experienced from this individual was unwarranted and disturbing. I believe that if a white or Indian person had been in the same situation, the service would have been much quicker and more respectful. It seems that black customers are often taken advantage of due to misconceptions about their willingness to speak up and assert their rights. The manager insisted that I returned the shoes because they appear worn and no longer needed. I am perplexed by the assumption and question the necessity of keeping a shoe that feels borrowed. Why does this manager portray me as someone who is in need, surrounded by poverty?
Is that what Woolworths trains their managers to treat their customers?, if Woolworths West street feels they cannot give me my money back because they feel I'm taking chances. They must keep my money and their Tekkie's/sneakers, throw it in bin if they want to or that manager must give it to someone in his household. I will not keep something I'm not comfortable wearing that feels borrowed. I left the sneakers with them at their counter and my receipts there and the same gentlemen/ same manager took them and kept the receipt inside the shoes. You guys underpay your staff if it makes you happy taking my money and shoes please do so if you fail to take care of your own staff who am I to argue with you, cause you only value what benefits you as a store but have no regard for your customers or staff members for that matter? You can also rob me in broad day light because you feel superior exercising your power on customers. BY ALL MEANS KEEP YOUR TEKKIES/SNEAKERS AND MY MONEY. I'VE NEVER BEEN SO LIVID IN MY ENTIRE EXISTANCE, the manner gentleman spoke to me, his tone, his facial expression and body language he was so adamant about incorrect information that he assumed was correct. I have also published the same complaint on hello peter.
My name: Lethokuhle Mazinyo
Contact number: ***
email: ***
Good morning
I purchased the shoes attached above through a lay-bye arrangement and collected them on Friday, February 23, 2024. Upon receiving the shoes, I was eager to try them on. However, I encountered an issue when attempting to wear them on Saturday for a brief walk around the yard. Despite being my correct size (size 3), the shoes felt loose and more akin to a size 4 while walking. I am uncertain whether this discrepancy is due to my petite and slender feet.
To show that I was excited about the shoe the receipt is even dirty cause I had to retrieve it from a dustbin, so I decided to take back the shoe at woolies west street Durban where I purchased it this morning 27th February 2024 and told them my issue why I'm returning it and they refused to take it back cause the sole underneath had dirt sand, our yard doesn't have concrete we have sand all over the sure is very much new it was only tried around the yard this Indian lady who is very sweet I think she is a supervisor for customer services called her manager a male manager Monde Shande or Nhlanhla Shange I can't recall the name correctly.
The behaviour I experienced from this individual was unwarranted and disturbing. I believe that if a white or Indian person had been in the same situation, the service would have been much quicker and more respectful. It seems that black customers are often taken advantage of due to misconceptions about their willingness to speak up and assert their rights. The manager insisted that I returned the shoes because they appear worn and no longer needed. I am perplexed by the assumption and question the necessity of keeping a shoe that feels borrowed. Why does this manager portray me as someone who is in need, surrounded by poverty?
Is that what Woolworths trains their managers to treat their customers?, if Woolworths West street feels they cannot give me my money back because they feel I'm taking chances. They must keep my money and their Tekkie's/sneakers, throw it in bin if they want to or that manager must give it to someone in his household. I will not keep something I'm not comfortable wearing that feels borrowed. I left the sneakers with them at their counter and my receipts there and the same gentlemen/ same manager took them and kept the receipt inside the shoes. You guys underpay your staff if it makes you happy taking my money and shoes please do so if you fail to take care of your own staff who am I to argue with you, cause you only value what benefits you as a store but have no regard for your customers or staff members for that matter? You can also rob me in broad day light because you feel superior exercising your power on customers. BY ALL MEANS KEEP YOUR TEKKIES/SNEAKERS AND MY MONEY. I'VE NEVER BEEN SO LIVID IN MY ENTIRE EXISTANCE, the manner gentleman spoke to me, his tone, his facial expression and body language he was so adamant about incorrect information that he assumed was correct. I have also published the same complaint on hello peter.
My name: Lethokuhle Mazinyo
Contact number: ***
email: ***