Another Disappointing Experience with Woolworths Dash

Yet again, Woolworths has managed to disappoint. I keep giving the app another chance, hoping something will improve—but once again, it’s the same story: poor service and broken promises.

Today alone, I called customer service four times. Not once did I receive the support I needed. Just like in the past, there’s no resolution—only the same generic apology email they probably send out every Monday like clockwork. It’s clear that meaningful customer service is not a priority.

I was told someone from Dash would call me back. It’s now been well over 2 hours now, and—unsurprisingly—there’s been no call, no message, and absolutely no follow-up. It's infuriating, but sadly, not unexpected anymore.

Woolworths, do better. Your customers deserve more than canned responses and empty promises. We work hard for our money, and we shouldn’t be left feeling ignored and undervalued every time we choose to spend it with you.