Annoyed I want my money

Yho. I am so annoyed with the service I have received regarding my order. I ordered on the 24th of October and I paid for express delivery , my items were supposed to be delivered on that weekend the 25th but they did not deliver.i never received a phone call , nothing not even an sms , called Woolworths and they directed me to the courier company and I called them. I was told it would be delivered the Monday and it still wasn't. I then made another follow up sometime that week and I was told the guys came and the address was wrong which was bull nonetheless I changed the address hoping that they would attempt delivery again but still nothing. I was then told that my parcel is returning to the warehouse because of the numerous failed delivery attempts and that a refund will be issued after they receive the items back. Guys the items returned on the 31st of October! I called regarding my refund and it's different stories everytime. I was told it would take 3-5 days , it's now day 11 and I still have not received my money! I'm so disappointed in woolies online!