Annoyed

I ordered some essentials that I needed yesterday morning on the Woolworths Dash Delivery app. I didn't expect that I would have a family emergency and had to cancel my order as I had to leave the house and attend to the matter urgently. I only realized upon returning home the afternoon that I wasn't credited or refunded for the order I had canceled and I then followed up on it. I queried it on the app itself and didn't get any feedback or response. I then emailed their queries department and no one has gotten back to me. I'm so annoyed because we use these online platforms to convenience our daily lives but this is a first for me. I've canceled orders from other retailers before and I was either credited with the option to have the money reversed back into my bank account or refunded within minutes, however Woolworths just doesn't give a ****! They are sitting passively with my money and just doesn't get back to me with an answer as to what the way forward would be. My question remains WHAT MUST HAPPEN NOW?! I have no groceries and no money so what the **** does one call this? I love the brand but this **** is such a ****ing turn off and the fact that there's **** all response from them is just ****ing me off even more. Can Woolworths please pay me my money back!