Angry woolies customer

Just came back from again the worst experience from Woolworth back my trolley full of my goodies got to the till and I was told I have no credit on my account I made 2 payments and was both email to the department then after consulting with staff and a manager I was advice I use the wrong reference number which was not wrong this is the worst service again from woolies and I want to be compisate for this kind of service dont make online banking available in lockdown if ppl is not allocated payments and I get brush of as a customer I want to be compisate for this matter and I expect a call from top management as to why my 2 payments was not allocated to my account why after I do my part nothi g on my account was done I want a valuable answer not a sorry terrible service