***** and no refunds

Where do I start, so back in 2023 I opened a Woolies account(store card), I started right away using it and things were great, the problem started when I tried Woolies dash, at first they delivered, my first order from them however there was items missing due to no stock, I didn’t think much of it a little disappointed, but I could deal, when I done it again nothing was delivered and hours later I got a call that was to apologise that they don’t deliver to my address and that they will refund me, I thought okay, however I was very unhappy and it was also a meal for supper and I didn’t take anything out to make and things was frozen. Well refund never came and never reflected anywhere on my statement and so it kept on repeating with different dash orders which I sometimes had no time as I would go out to see client and the time I get home was impossible to make anytime for anything, at one stage I called them and I was promised that my refunds will show in my statement and they even asked about the dates these incidents happened. Last year I bought an item and refunded the item as it wasn’t needed and guess what, the next day refund reflected. Up until now all those dash orders no refund has been recorded and what’s weird now everything in my app has been deleted. Now a year later I got a credit card and last year December the first ***** happened on it, I was in the centre and head straight to Woolies and reported it, I was told the card has been blocked and I was at ease, got my new card and activated it, however when I went shopping, I found the pin that was issued with the card wasn’t authenticated with meaning the card had no pin assigned to it, I later ended up going to a ABSA branch where I was assigned a new working pin. Then I had a issue with the Woolies financial online banking where my profile was blocked and told to call the centre. This was never solved, I’ve sent requests through Woolies app and website, only got notifications that a consultant will call me and that never happened. I thought something’s fishy. Well if that was not the enough last week Sunday my credit card started going crazy while I’m sitting at a family gathering, online purchases were being made, this was ***** happening, I called the next day to ABSA ***** centre, they told me Woolies cannot block a card and maybe they put it hold, this was weird okay it was information and I was pleased that I was being sped up with this new information, felt like I was being played at the same time, anyway they blocked the last card I received, this Sunday passed while I’m waiting for the new card, guess what the card was already being emptied and the purchases started again. Monday I called them and this was my question; how does a blocked card get ***** done on it? The first consultant froze and then the call gets cut. Usually when calls get cut they’ll call back within the first 2 mins. Right!!! Second consultant after I called back after 3 mins; I ask the same question and he says maybe it’s internally or the card has been tempered with… I asked how? And call gets cut and never returned. Right now I’m sitting with a new replacement credit card in the envelope not activated and I can’t make a payment to it as I’m not sure what’s going on and nothing has been resolved. How does one deal with this and hence I’m coming to hello Peter, this is a serious matter and my instalments are going through the roof. Please if there’s anyone out there that can advise it will be greatly appreciated. Thank you.