**** and more **** service

After calling you head office to find how I can purchase on my mother's account I was advise of only two options one being that a secondary card be done or her letter of authorization to indicate I could........ This being that my mother had a major operation and could not come into the Cresta branch herself. I then went to the customer service desk to ensure that I could purchase on her accountant only to be told by Lionel from management that a person who is in hospital needs to come to the store to purchase...... Or I would need to wait a week for a secondary card. How ridiculous is that. As a well know brand you claim to want to assist your customers but actually you make things more difficult. Your management have no recourse of assisting even indicating to them to call a person stuck in hospital and requires the necessary that is not available on your online platform.