An online shopper’s nightmare !!

I placed an order online on 8 July, and when I received it, the size was incorrect. I immediately contacted Woolworths on 14 July, and to this day, 18 August, the issue has still not been resolved.

Instead of taking responsibility, Woolworths keeps insisting that I go to the Walmer Park branch to fix the issue, completely disregarding the fact that I ordered online for convenience. This is unacceptable. I am being forced to do all the work for their mistake, repeatedly explaining the situation to different agents, and being passed from one person to another with no resolution.

Online shopping is supposed to save time and effort, but Woolworths has turned it into an inconvenience. Their service is slow, unprofessional, and frustrating, and I am extremely disappointed with how they have handled this simple issue.